Frequently asked questions

Here, you’ll find answers to the most common questions about our collections — from materials and craftsmanship to care, delivery, and styling. We’ve kept it simple, so you can spend less time searching and more time enjoying your brooch.

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Return Policy

We offer a 30-day return policy on all items. Items must be in original condition with tags attached.

Shipping times

EU

  • Standard shipping takes 3-5 business days.
  • Express shipping is available for 1-2 business days.

Rest of the World

  • Standard shipping takes 10-15 business days.
  • Express shipping is available for 5-10 business days.

Customer care guide

Cleaning

  • Gently wipe with a soft, dry cloth to remove oils and residue.
  • Use a lukewarm solution of pH-neutral soap and water. Rinse lightly and dry thoroughly with a soft, lint-free cloth.
  • Never use abrasive cleaners, silver polish, or strong chemicals — they can damage the gold plating and silver beneath.

Storage

  • Keep your brooch in its BGLY pouch or a lined jewelry box, away from other pieces to prevent scratches.
  • Avoid storing in humid spaces. Chlorine, salt water, and prolonged moisture can tarnish silver and dull gold plating.

Protection

  • Wear your brooch after applying fragrance, hair products, or lotion. Remove it before swimming, exercising, or sleeping.
  • Sweat and natural oils can wear plating over time — remove during intense activity.

Extra Care

  • Give each piece time to rest between wears.
  • Avoid dropping or knocking it against hard surfaces.
  • If the finish begins to fade, a jeweler can professionally replate the gold and polish the silver beneath.

Materials used

Each BGLY brooch is crafted from solid 925 sterling silver, finished in 18k gold, and set with precision-cut lab-grown gemstones — chemically and optically identical to the finest mined gems, yet created with a fraction of the environmental impact. The result is uncompromising beauty with a mindful footprint.

Customer Support

Our support team is available Monday-Friday, 9 AM to 6 PM EST.

If you have any questions please use our contact form to get in contact.