Shipping policy

Shipping Policy – BGLY Brooches

We want your BGLY piece to arrive in perfect condition and on time. Below is our straightforward guide to how and when we ship.

Processing Times

  • All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Custom or pre-order items may require additional time; estimated dispatch dates will be clearly stated at checkout.

Shipping Methods & Delivery Times

We offer both standard and express shipping options at checkout.

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days
    Delivery times are estimates and may vary depending on your location and local customs processes.

Shipping Rates

  • Rates are calculated at checkout based on destination and shipping method.

  • Complimentary standard shipping is available for orders over €500 and within the EU

International Shipping

  • We ship worldwide from our European distribution centre.

  • Please note: Customs duties, taxes, and handling fees are the responsibility of the recipient and may be collected upon delivery.

Order Tracking

  • Once your order is dispatched, you’ll receive a confirmation email with a tracking number so you can follow your brooch’s journey to you.

Packaging

Every brooch is packaged in our signature navy and gold box with a protective pouch, ready to gift or keep.
We take care to ensure your order arrives beautifully presented and secure.

Lost or Delayed Packages

  • If your order has not arrived within the estimated time frame, please contact us at bglybrooches@gmail.com.

  • While delays due to customs or postal services are beyond our control, we’ll assist wherever possible.

Shipping Address

Please double-check your shipping details at checkout. We cannot replace items shipped to incorrect addresses provided by the customer.